Dan Cobley, the Managing Director of Google UK & Ireland, has been pulled into the Nexus 4 stock crisis, with an email from the big boss of Google giving more detail on the dreadful problems the company has had in selling the Nexus 4 direct to buyers.
The current stock crisis is effecting all Nexus devices, with the majority of Nexus phones and tablets out of stock on Google’s Play Store. The situation regarding the Nexus 4 is worst of all, with users who ordered machines nearly a fortnight ago and promised delivery within “3-5 days” still waiting for their phones.
Here’s what Cobley has to say about the whole mess:
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
The email comes from a user on the XDA Forums, where an enormous thread is tracking the ongoing difficulties UK buyers have had in getting their Nexus 4 devices out of Google.
Link via Twitter.