T-Mobile pulls its G2 Touch Android 2.1 preparatory update

T-Mobile UK has withdrawn its release of the first part of the two-part Android 2.1 update for the G2 Touch, which is the network’s name for the HTC Hero, citing reports that some users had a few problems with it.

We certainly noticed quite a few people having trouble getting the preparatory update to work – with many users only getting so far as a warning triangle flashing at them telling them something had gone a bit wrong during the upgrade process.

Here’s what T-Mobile said yesterday:

“Recently we released a minor maintenance update for the G2 Touch and we have noticed that a small number of customers were experiencing issues when installing this. After investigating this we have decided to temporarily remove the update. As soon as our investigations are complete we will let you know when the maintenance update will become available”

t-mobile g2-touch

Not particularly useful if you’re stuck with a G2 Touch staring back at you with an alert triangle. But if you are in that situation, there’s a useful thread on how to fix things over on T-Mobile’s forum.

22 ResponsesLeave one →

  1. MarkG

     /  June 24, 2010

    I can tell them right now what the problem is. It’s because the update ONLY works on phones that have not updated to the same, but different firmware on the T-Mobile UK site.

    T-Mobile originally messed up the digital signing of ROMs on LOTS of phones they shipped. And this meant that you could not get access to the copy protected apps in the Marketplace, as Google did not recognise the ROM Fingerprint.

    T-Mobile then sneakilly released a ROM with the SAME version number which did have the correct signature and fingerprint, they swept all knowledge of this stealth update under the carpet.

    All this has now come back to bite them, as the preparatory update works fine on handsets that did not apply the stealth website update, but fails on handsets that DID apply it.

    My gut feeling, it this a T-Mobiles problem, and it only seems to affect them.

    The Solution:

    Forget this preparatory OTA update nonsense, there is no point, as the final OTA Update needs a handset wipe anyway, just release the whole lot as a downloadable RRU update

  2. angry

     /  June 24, 2010

    Here Here to the above, ffs sort it out T-Mobile!

  3. daleos

     /  June 26, 2010

    I rooted my phone after the last T-Mobile update debacle and had no problems updating it to the modded Taiwanese 2.1 ROM that’s been knocking about for weeks. Honestly, if you have a decent backup app and can follow a few simple steps, it’s far better to go off piste for this sort of thing.

  4. Kiz

     /  June 29, 2010

    T-mobile are eejits. They’ve had long enough to sort this and it’s still not done. Pathetic customer service.

  5. progician

     /  July 2, 2010

    This is ridiculous. We’re waiting for the update for so long and they just can’t get finished messing with it. It was already annoying that it took so long for the HTC to finish this ROM, now we have to wait because the T-Mobile is still messing with it. Many other provider already released this peace quite early.

    vox populi: RELEASE IT, T-MOBILE!

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