A chap popped up a link to this online petition in a comment earlier today, which is designed to appeal to the kindly nature of HTC and get it to “stop lying” about release dates for the mythical HTC Hero firmware update, which have been getting later and later – and are currently saying June.
So far nearly 1300 people have signed it, although we’re not sure if internet petition results are legally binding or not. Probably not, but we’re happy to help spread the word all the same.
Here’s the full text. It’s not the finest piece of grammar you’ll see today:
“This petition is addressed to the company’s High Tech Computers.
“We, users of Android smartphone HTC Hero protest against the policy pursued by HTC on a firmware update to HTC Hero Android 2.1! How much can you feed us with promises? why the update has already been postponed several times, despite the officially declared terms??
“Because of this attitude to the most loyal to your customers, you lose potential and existing customers for your products. Across the Internet distributed indignant cries of the holders of outstanding communicator HTC Hero! We require you to fulfill your obligations on time and responsibility for your same pledge!
“HTC, Respect your customers!
“Otherwise we Stop RESPECT YOU!”
And here’s a group of trouble-making Heros, pictured hanging about with each other during happier times:
Still a bloody nice telephone, especially as there are some super-cheap Hero deals around at the moment. And if it does get updated to Android 2.1 the eBay resale value ought to rocket, too.
HTC’s 4.3″ dual-core Android model, powered by Qualcomm’s all-new S4 processor. It’s smaller than the enormous One X, but is it as nice as its bigger brother? (SPOILER: Yes it is).
HTC is very much B-A-C-K at the top of the Android world with this, its quad-core flagship for 2012. Great camera, huge 4.7″ display and Android 4.0 running beautifully well.
Sony returns with an all-new mobile design for 2012, pairing a dual-core processor with a 720p display. It’s a lovely phone, but is it enough to end our Samsung and HTC obsession?
LG’s updated Prada phone comes with an absolutely crazy black & white theme, but is it just for fashionable suit wearers who want to make themselves look a bit more interesting?
mattymoo
/ May 8, 2010HTC to me
show details 09:46 (13 hours ago)
Dear Matthew,
The HTC Customer Service Representative that has been handling your message would like to know if your question has been successfully answered. You can reply to or close your question by visiting:
http://contactus.europe.htc.com/wFrmMailLogin.aspx
Ticket Number : 10GBCW19ENA001377
If you do not respond to or close your question within 15 days, it will be closed automatically.
Sincerely,
HTC
We are unable to receive replies to this email account. Please visit us at http://www.htc.com if you have any questions or need further assistance.
New Response
Dear Matthew, Thank you for your enquiry about htc hero. Unfortunately the android update was delayed. Htc will be providing a free update to Éclair for European HTC Hero variants.’ starting in June’, anyone owning an HTC Hero will receive an initial preparatory update, shortly followed by the full Éclair update. For the full update, we would recommend using a free wi-fi hotspot or an unlimited data plan, otherwise standard data charges may apply If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you. Best regards, Ivona HTC customer support team HTC Corp. Global Service Division http://www.htc.com/europe/CA_Hotline.aspx
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Gary C
/ May 8, 2010Amazing. Starting in June, then probably dragging on into July, August, September and hitting whatever network you’re in on October.
vinnie
/ June 21, 2010I think problem is down to network operators. A mobile OS is customised according to need of network operators, besides some of the configuration settings sometime they restrict response of some of the components. So even if HTC has update ready that needs to be negotiated with network operators as what is acceptable and what not. Then network operator need to be ready for rollout. During rollout sometime teething problems happen which need more resources which network operator do not see much value. Network operator already sold the phone and getting monthly income on it without upgrade.
Ivan
/ May 17, 2011Can Anyone Tell Me, How Much They Paid For The HTC Hero 2.1?